FAQ
DORELLO Frequently Asked Questions - quick and clear answers
Dorello - FAQs for product groups
FAQ - Dorello product groups
This page provides professional and understandable answers to the most frequently asked questions regarding stove, fireplace and pellet accessories, pellet and sawdust processing plants, cast iron fountains, barbecues, and bicycle groups.
Corporate information
DORELLO Energy Industry and Trade Limited Company - Official brand name: DORELLO. Service and sales infrastructure based in Bursa/Gemlik.
Quick redirection
Navigate to the relevant category using the headings below. Questions and answers are listed straightforwardly on the page.
Types of Accessories for Stoves, Fireplaces, and Pellet Burners
Quick answers regarding usage type, installation, and accessories.
1
Are these stoves electric or wood-burning?
No, our products run on wood or pellets. They don't require electricity.
2
Can I do the installation myself?
For simple models, home installation is possible, but the chimney connection should be done with professional assistance.
3
What accessories are available for a pellet stove?
Additional accessories such as chimney flues, thermostats, cleaning brushes, and ash containers are available.
Pellet and Wood Chip Processing Plant
Pellet definition, plant setup, and raw material options.
1
What are pellets and what are they used for?
Pellets are an environmentally friendly fuel made from compressed wood chips. They are used as fuel in pellet stoves.
2
Can I set up a facility to produce my own pellets?
Yes, it is possible to produce your own fuel with Dorello pellet processing units.
3
What raw materials can be used in the facility?
Biomass waste such as sawdust, wood dust, sunflower husks, and hazelnut shells can be used.
Cast Iron Fountains
Outdoor compatibility, assembly, and package contents.
1
Can cast iron fountains be used outdoors?
Yes, our products are weather-resistant and provide long-lasting outdoor use.
2
Is the assembly process difficult?
No, the products are shipped with assembly instructions. They are fixed to the wall by screwing.
3
Is the faucet included?
Yes, all cast iron faucets are shipped with their taps.
Barbecues
Fuel type, cleanliness, and outdoor durability.
1
Do you use charcoal for your grills?
Yes, Dorello grills are designed to be used with charcoal.
2
Is the grill surface removable?
Yes, the grill surfaces are removable for easy cleaning.
3
Is it suitable for outdoor use?
Yes, all our barbecue products are manufactured with a rust-resistant coating.
Bicycles - Frequently Asked Questions
Assembly status, age group, gear type, and warranty process.
1
Do your bikes come assembled?
No, our products are shipped 85% assembled. The pedals, saddle, and handlebars are easily installed by the user.
2
Which age groups do you have suitable models for?
We have models suitable for all ages, including children, teenagers, and adults.
3
What brand are the gear systems?
Our products use high-quality gear systems, primarily from Shimano.
4
What is the warranty period?
All our bicycles come with a 2-year manufacturer's warranty.
5
How long is the shipping time?
Your orders will be shipped within 2-3 business days and usually delivered within 3-5 business days.
Electric Bikes - Frequently Asked Questions
Range, charging time, manual operation, battery, and warranty coverage.
1
What is the range of electric bikes?
Depending on the model, it offers an average range of 30-60 km. Terrain and driving style can affect the range.
2
What is the battery charging time?
The average full charging time is 4-6 hours.
3
Can I use an electric bicycle like a regular bicycle?
Yes, even if the battery runs out, you can still operate it manually by pedaling.
4
Is the battery replaceable?
Yes, all our electric bikes have replaceable batteries.
5
What is the warranty period for electric bikes?
All systems, including the motor and battery, come with a 2-year warranty.
6
Is the charging adapter included in the box?
Yes, a battery charger is included with the product.
DORELLO
Dorello Energy Industry and Trade Limited Company
Hamidiye Neighborhood No: 115, Gemlik, Bursa, Türkiye
Dorello Energy Industry and Trade Limited Company
Hamidiye Neighborhood No: 115, Gemlik, Bursa, Türkiye